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RETURN POLICIES




Please keep in mind that our products are handmade, natural and small batch, and individual variations will occur.
We really hope you love your new Folkstore purchase and we want to keep our customers happy, so if for any reason you are dissatisfied, you may return your items for a store credit, exchange or refund within 10 days of purchase date.
* This excludes homewares, jewellery, intimates and any sale items.
* We are currently not offering refunds on overseas purchases.
* Gift cards cannot be refunded.

Items must be returned in their original condition, unworn, unwashed, and with tags attached.

Refunds will be issued, excluding the original shipping cost.
Return postage must be paid by the customer for change of mind.
We are not responsible or accountable for the loss of garments being returned.
We recommend a registered postal service, and keeping any tracking details safely stored. 


How do i organise a return?

1.
Email us at info@folkstore.com.au within 48 hours of receiving your goods. Include your full name and Order number. Include  relevant information and any photographic evidence.

2.
If your return is accepted, the items may be sent back.
Post your items to:
Folkstore
11 Hartley Rd
Croydon  3136
Melbourne Victoria  Australia.

* Items sent back to us without first requesting a return, will not be accepted.
* Folkstore reserves the right not to accept any items which have been damaged or soiled.

3.
Once we receive your return, we will email your store credit to you, send your exchange or refund the item
* Sometimes it can take some time for your bank or credit card company to process and return the funds back into your account, so please be patient.


Changes to your order

If you realise you have made an error with your online order and you need to update your delivery address, please email info@folkstore.com.au with the correction.
We hope to help you in time but can't guarantee that your order hasn't already been sent.


What if my goods arrive faulty or damaged?

For damaged or faulty garments please email info@folkstore.com.au within 7 days of receiving the goods, so that we can arrange for the faulty goods to be repaired or replaced as soon as possible. You will need to return items with tags in place, unworn. You will be compensated for postage in all faulty return circumstances. We will assess the fault upon return of the garment and reserve the right to repair, replace or refund. If the item is no longer in stock, a full refund will be issued.


I received the wrong item

Sometimes we make mistakes and we endeavour to make it right. Please provide a photo of the mixup to help us resolve this as quickly as possible.